Shipping Information
Fast Dispatch
Orders processed within 1–2 business days
Worldwide Delivery
We ship to over 50 countries
Secure Packaging
Discreet & protective packaging
Shipping Rates & Delivery Times
All orders are dispatched from our facility in Hanoi, Vietnam. Delivery times start from the date of dispatch, not the order date. You will receive a tracking number via email once your order ships.
| Region | Estimated Time | Cost | Free Shipping |
|---|---|---|---|
| United Kingdom | 3–5 business days | £5.99 | Orders over £100 |
| Europe | 5–8 business days | £9.99 | Orders over £150 |
| United States & Canada | 7–12 business days | £12.99 | Orders over £200 |
| Africa | 10–18 business days | £14.99 | Orders over £200 |
| Rest of World | 10–20 business days | £14.99 | Orders over £250 |
Order Processing
- Orders placed before 2:00 PM (GMT+7) on business days are processed the same day.
- Orders placed on weekends or public holidays will be processed the next business day.
- Processing typically takes 1–2 business days before dispatch.
- During peak periods (sales, holidays), processing may take an additional 1–2 days.
Tracking Your Order
Once your order is dispatched, you'll receive an email with your tracking number and a link to track your shipment. You can also check your order status by logging into your account.
Customs & Import Duties
For international orders, please note that customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking your country's customs regulations before ordering.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us with your order number. We'll investigate with the shipping carrier and work to resolve the issue as quickly as possible.